Do you have a question, a complaint or do you need help while completing an order? What ever it is, we are here to help you. Would you like to share a comment or concern with us? To contact us, please use our contact details for customer service requests. We are available to help you in any way we can, and you can reach us personally at any time, day or night, seven days a week.
LeCalla places a high focus on providing excellent customer service, and we appreciate your input. Use our customer care email info@lecalla.in to share your experience. We’d also love to hear about a time you had exceptional customer service from LeCalla. Please mail us at info@lecalla.in to tell us your feedback.
Available: Mon - Fri 10AM - 5PM
Frequently Asked
A: If you have made a mistake with your address, please contact our customer support team as soon as possible. We will do our best to update your shipping information before your order is shipped. However, please note that if your order has already been processed or shipped, we may not be able to make any changes. It is important to double-check your address before placing your order to ensure accurate delivery.
A: After successfully placing an order on our website, you should receive an order confirmation email that includes your order number. If you haven’t received this email, please check your spam or junk folder. If you still can’t find it, please contact our customer support team with the details of your purchase, and we will assist you in confirming the status of your order.
A: We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order has been shipped.
A: Yes, we offer gift options for your convenience. During the checkout process, you can select the option to mark your order as a gift. Additionally, we provide the option to include a personalized gift message. If you would like a gift receipt without the price displayed, please mention it in the order notes or contact our customer support team after placing your order.
A: We accept various methods of payment to provide you with a convenient shopping experience. These include major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility and security.
A: The tax charged on your order may vary depending on your location and the applicable tax laws. During the checkout process, the system will automatically calculate and display any applicable taxes based on your shipping address. The final order total, including taxes, will be shown before you confirm your purchase.
A: If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped. However, please note that once an order has been shipped, it cannot be canceled. In such cases, you may need to return the item(s) following our return policy guidelines.
A: We apologize for any inconvenience caused by a discount code not working. Please ensure that you have entered the code correctly, including any capitalization or special characters. Additionally, check the terms and conditions of the discount code to ensure it is still valid and applicable to the items in your cart. If the issue persists, please contact our customer support team for further assistance.
A: Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your country from the list of available shipping destinations. Please note that international shipping may be subject to additional fees, customs duties, and import taxes, which are the responsibility of the recipient.
A: The cost of shipping will vary depending on several factors, including the destination country, the weight and dimensions of the package, and the shipping method selected. To determine the exact shipping cost for your order, simply add the desired items to your cart and proceed to the checkout page. The shipping cost will be calculated and displayed before you confirm your purchase.
A: We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order has been shipped.
A: Our items are sourced from various locations, including our own warehouses and trusted suppliers. This allows us to offer a wide range of products at competitive prices. Rest assured that we work diligently to ensure the quality and authenticity of all items we sell.
A: The delivery time for your order will depend on several factors, including your location, the shipping method selected, and any customs clearance processes. Generally, domestic orders within the same country may take 3-7 business days to arrive, while international orders can take anywhere from 7-21 business days. Please note that these are estimated delivery times and actual delivery may vary.
A: Depending on the items you have ordered and their availability, your order may be shipped in multiple packages. This allows us to ensure efficient delivery and minimize any potential delays. If your order is being shipped in multiple packages, you will receive separate tracking numbers for each package.
A: After receiving a tracking number, it may take some time for the tracking information to be updated in the carrier’s system. Please allow up to 48 hours for the tracking information to become available. If you still do not see any updates after this time, please contact our customer support team for further assistance.
A: Import taxes and duties may be applicable to international orders and are the responsibility of the recipient. These charges are imposed by the customs authorities of the destination country and vary depending on the value and type of goods being imported. We recommend checking with your local customs office for more information on any potential import taxes or duties that may apply to your order.
A: We understand that sometimes a product may not meet your expectations. To initiate a return, please contact our customer support team within the specified return period, usually within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and return shipping address. Please ensure that the item is unused, in its original packaging, and accompanied by any included accessories or documentation.
A: We apologize for any discrepancy between the received item and the product image on our website. Please contact our customer support team with your order details and provide them with any relevant information or images that highlight the differences. They will assist you in resolving the issue, whether it involves a return, exchange, or refund, based on our return policy.
A: If you have received a gift and would like to exchange it for a different item, please contact our customer support team. They will guide you through the exchange process and provide you with the necessary instructions. Please note that exchanges are subject to availability, and the item being exchanged must be unused, in its original packaging, and accompanied by any included accessories or documentation.
A: If you would like to make changes to your order, such as adding or removing items, changing the shipping address, or modifying the size or color of an item, please contact our customer support team as soon as possible. They will assist you in making the necessary changes if your order has not yet been processed or shipped. However, please note that once an order has been shipped, it cannot be changed. In such cases, you may need to return the item(s) following our return policy guidelines.
A: If you need to cancel your order, please contact our customer support team as soon as possible. They will assist you in canceling the order if it has not yet been processed or shipped. However, please note that once an order has been shipped, it cannot be canceled. In such cases, you may need to return the item(s) following our return policy guidelines.
A: We apologize for any inconvenience caused by receiving a defective or damaged product. Please contact our customer support team immediately with your order details and provide them with any relevant information or images that illustrate the issue. They will guide you through the return or exchange process and provide you with the necessary instructions and return shipping address. We will make every effort to resolve the issue promptly and to your satisfaction.
A: We understand that sometimes a product may not look as expected when tried on. If you are not satisfied with the product’s appearance, please contact our customer support team within the specified return period, usually within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and return shipping address. Once we receive the returned item in its original condition, we will process a refund for you, following our refund policy.
A: If you would like to exchange your item for a different size, please contact our customer support team. They will guide you through the exchange process and provide you with the necessary instructions. Please note that exchanges are subject to availability, and the item being exchanged must be unused, in its original packaging, and accompanied by any included accessories or documentation.
A: This jewellery comes with a ‘925..’ sterling silver stamp as a symbol of guaranteed product quality. it is an inscription made on the product.
A: Yes, we offer a warranty on select products. The warranty period and coverage may vary depending on the item. We recommend checking the product description or contacting our customer support team for specific warranty details. Our warranty typically covers manufacturing defects and malfunctions, but it does not cover damage caused by misuse, accidents, or normal wear and tear. If you believe your product is eligible for a warranty claim, please contact our customer support team for assistance.
How do I take care of my jewelry?
A: Proper care and maintenance can help prolong the life and beauty of your jewelry. Here are some general tips to keep in mind:
- Avoid exposure to harsh chemicals, such as perfumes, lotions, and cleaning agents, as they can damage the metal or gemstones.
- Remove your jewelry before engaging in activities that may cause physical impact or excessive sweating, such as sports or household chores.
- Store your jewelry in a clean, dry, and separate compartment to prevent scratching or tangling.
- Clean your jewelry regularly using a soft cloth or a mild jewelry cleaner specifically designed for the type of metal and gemstones used in your jewelry.
- For delicate or valuable pieces, consider professional cleaning and maintenance services periodically.
Please note that specific care instructions may vary depending on the type of jewelry and materials used. We recommend referring to the product’s care instructions or contacting our customer support team for personalized advice based on your specific jewelry.
Do you have a question, a complaint or do you need help while completing an order? What ever it is, we are here to help you. Would you like to share a comment or concern with us? To contact us, please use our contact details for customer service requests. We are available to help you in any way we can, and you can reach us personally at any time, day or night, seven days a week.
LeCalla places a high focus on providing excellent customer service, and we appreciate your input. Use our customer care email info@lecalla.in to share your experience. We’d also love to hear about a time you had exceptional customer service from LeCalla. Please mail us at info@lecalla.in to tell us your feedback.
